Privacy Policy for WeCare

Effective Date: 2024-06-18
Last Updated: 2025-03-24

Welcome to WeCare. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, which includes our mobile applications and website (collectively, the “Service”). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

a. Personal Information

We collect personal details you provide during registration or while using the platform, including:

Full name
Phone number
Email address
Gender and Date of Birth
Address and location data
Medical history and health-related information

b. Appointment and Consultation Data

Doctor-patient interactions (text, video, voice)
Prescriptions, treatment records, and consultation notes
Booking history and service usage

c. Payment and Transaction Information

Mobile wallet information (e.g., Telebirr)
Transaction history and billing information

d. Device and Usage Information

IP address
Browser/device type and OS
App usage behavior and analytics
Log and crash reports

2. How We Use Your Information

We use the collected information to:

Facilitate doctor-patient consultations
Manage your account and preferences
Schedule appointments and send reminders
Process and confirm payments
Improve our services through analytics
Ensure compliance with legal and health regulations

3. Sharing Your Information

We do not sell or rent your data. However, we may share your data with:

Healthcare Providers: Doctors and hospitals you consult with via the platform
Payment Gateways: Such as Telebirr for processing transactions
Service Providers: For cloud hosting, analytics, customer support, etc.
Regulatory Authorities: When required by law or for public health and safety

All third parties are bound by strict data protection obligations.

4. Data Storage and Security

Your data is stored securely on encrypted servers.
We implement industry-standard measures such as SSL, access control, and regular audits.
Access to your health data is restricted to authorized personnel only.

5. Your Rights

You have the right to:

Access your personal data
Request corrections or updates
Withdraw consent at any time
Request deletion of your data (subject to legal limitations)

To exercise any of these rights, contact us at: privacy@wecare.et

6. Children’s Privacy

WeCare does not knowingly collect personal data from children under the age of 13 without parental consent. If we become aware that we have collected such data without proper consent, we will take steps to delete it.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting any information.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Service after such changes constitutes your consent.

9. Contact Us

If you have questions or concerns about this policy or our data practices, please contact:

WeCare Data Protection Officer
Email: eden@wecare.et
Phone: +251972958008
Address: Kirkos sub city, woreda 08, House No 501, Addis Ababa, Ethiopia

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